HELP& FAQ

We normally process orders within 1–3 days after order confirmation.

After dispatch, estimated transit takes 7–15 business days. Processing time is separate.

When available, tracking information will be sent to the email you entered at checkout.

Any applicable shipping charges will be displayed before you confirm your purchase.

Please email studioalch@gmail.com as soon as possible. Changes cannot be guaranteed after dispatch.

Yes. You may request a return for any reason within 30 days after delivery.

The customer pays a flat $15 USD for standard returns.

Not when we are responsible for an incorrect or defective delivery, or where the law requires another remedy.

Only if our support team expressly confirms it as your approved return destination. Request instructions first.

Approved refunds are issued to the original payment method unless otherwise required by law. Bank processing times may vary.

The available options are shown at checkout and depend on the store’s current settings, your region, currency and device. The icons in the global footer show enabled payment brands.

Email customer care to check options. Direct exchanges are subject to inventory availability.

Email studioalch@gmail.com and include your order number.

Use the links in the site footer to view shipping, return, privacy and terms information.