RETURNS& REFUNDS

We offer a 30-day return window. You may request a return for any reason, including a change of mind, within 30 days of the date your order is delivered. You do not need to provide a reason for your decision to return a purchase.

For a standard return that is not the result of an incorrect, defective or damaged item, the customer is responsible for a flat $15 USD return-shipping charge. Our support team will explain how the charge is collected or applied during return authorization before you send your package. We will not add an undisclosed restocking fee to a standard return.

1. Within 30 days of delivery, email studioalch@gmail.com with your order number and the email address used at checkout.
2. Our team will provide return instructions, the applicable return destination and information about the $15 standard return-shipping charge.
3. Pack the item securely and send it to the return destination provided in your instructions. We recommend including the original packaging and accessories where available to protect the item in transit.
4. Once the return arrives, we will review and process the applicable refund.

Important: Do not send a return to our public business address unless our team expressly confirms it as your return destination.

Our 30-day policy does not require you to provide a reason for returning your order. Please take reasonable care when repacking merchandise so that it can be transported safely. We do not apply an undisclosed shoe-condition exclusion to the promise described above. Our return promise is based on the 30-day request window, not your reason for returning. Fraudulent claims or situations governed by mandatory consumer law will be handled under applicable rules; your statutory rights remain unaffected.

If we sent the wrong item, or your order arrived damaged or defective, email us with your order number and a description of the problem. Photographs can help us assess the issue. We will arrange the appropriate solution under applicable law; the standard $15 customer return-shipping charge will not be imposed where we are responsible for an incorrect or defective delivery or where consumer law requires a different remedy.

Once your return is received and reviewed, we will notify you of the refund outcome and issue any approved refund to the original payment method, unless applicable law requires another method. Refunds are initiated promptly after approval; the time it takes for funds to appear depends on the card issuer or payment service. The $15 USD standard return-shipping charge will be disclosed as part of the return instructions and any applicable refund breakdown. It does not apply when we are responsible for an incorrect or defective item or when prohibited by law.

If you would prefer another size or style, please contact our team before returning your purchase. Availability may change, and an exchange cannot be guaranteed. You may use the 30-day return process and place a new order if a direct exchange is not available.

We can attempt to cancel or change an order before it is dispatched, but we cannot promise cancellation once shipment has begun. After delivery, the 30-day return option described above remains available.

Return support: studioalch@gmail.com
Website: studioalch.com

Keep these details consistent with the Return & Refund Policy in Shopify checkout.