SHIPPING& DELIVERY

At STUDIOALCH, we want you to know exactly what happens after you place an order. Orders are generally prepared for shipment within 1–3 days. Once dispatched, the estimated delivery transit time is 7–15 business days. Processing time and transit time are separate.

Processing begins after an order has been placed and its payment has been confirmed. Processing time starts after payment is confirmed. Orders received outside normal processing periods or on public holidays may begin processing on the next operating day. You will receive an order confirmation at the email address provided during checkout.

Our standard estimated transit time is 7–15 business days after dispatch. An order may therefore take approximately 1–3 days to process, followed by 7–15 business days in transit. These time frames are estimates rather than guaranteed arrival dates. Actual delivery can vary due to carrier operations, local conditions, weather, holidays, customs clearance, or other disruptions.

We deliver to the countries and regions available for selection at checkout. Shipping charges, if any, are calculated and presented before you confirm your purchase. An unavailable destination at checkout means we cannot currently accept an order for delivery to that location.

When your order is dispatched and tracking becomes available, we will send the relevant shipping information to the email address associated with your order. Tracking updates are provided by the shipping carrier and may not appear immediately after a label is created.

Please check your shipping details before submitting your order, including the street address, apartment or unit number, postal code and contact information. If you notice a mistake, email studioalch@gmail.com as soon as possible. We will try to help, but changes may not be possible after an order has been dispatched.

If we cannot ship an order within the promised processing period, we will provide updated information and, where required by applicable law, offer you the choice to accept a revised shipment date or cancel the unshipped order for a refund. Delivery dates provided by carriers are estimates unless expressly guaranteed.

If an order is delayed well beyond its estimated transit window, appears lost, or is delivered damaged, contact us with your order number and tracking details. If an item arrives damaged, please retain its packaging and share photographs if possible. We will review the matter and provide any remedy required under applicable consumer protection law. A carrier's delivery scan does not automatically remove rights you may have under applicable law.

Cross-border shipments may be assessed import duties, sales taxes, customs charges or carrier handling fees. The checkout will show any duties and taxes that we collect at purchase. If a charge is not included or prepaid at checkout, the recipient may be required to pay it upon import, subject to applicable law. Please review your order total before purchasing.

For any shipping or delivery question, email studioalch@gmail.com with your order number.

STUDIOALCH
4400 Jarboe St, Kansas City, Missouri 64111, United States
studioalch.com

This website page should be kept consistent with the Shipping Policy published in Shopify checkout.